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A taglish call center is a call center company which renders its contact services in English and in Tagalog or a combination of both known as Taglish. This makes it a more sought after call center especially among Filipinos who are not well verse in talking in straight English. Call center companies that offer Taglish services are mostly local companies that provides call center services for the local market.
For instance, the Pizza Hut delivery has a local Taglish call center that takes order from Filipino consumers and hence uses English, Tagalog or Taglish which ever is more convenient to the customer. Another example of Taglish call center are the call centers of most telcos like Smart, Globe and Sun. Agents both for customer support service and tech support are allowed to communicate in Taglish to facilitate service to its local clientele.
Aside from these big companies, there are also call center companies that handle local account that allows Taglish communication. For instance, One Contact Center Inc. hires Taglish speaking call center agents to provide service to local clients. Pacific Hub, which is one of the fastest growing multi-channel BPO companies, also handles local accounts that may require Taglish agents.
Itch Global Business Solutions, which is located in JG Summit also has Taglish accounts for its customer-interfacing voice services. Depending on the company, the qualifications for a Taglish call center agent may vary. In most cases, at least a Vocational Diploma or Short Course Certificate would be sufficient. However, the willingness to work on graveyard shift and holidays would almost always a requirement.
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